-What types of services do you provide?
-What is the age range of your clients?
Our clients range from newborns to 18 years old.
-What should I be looking for as a parent if I have concerns about my child?
Every child develops at their own pace, but there are certain milestones at each age that your child should be meeting even if they are not 100% proficient. Click here to see those milestones.
-What is involved with having my child evaluated?
Our care is initiated through doctor and parent referrals to our practice. If you have concerns about your child’s development, the first thing to do is to meet with your child’s primary care physician and discuss treatment options. You can also reach out directly to our office. Once you have determined that treatment is necessary, your child’s doctor will send us a referral. At that point, someone from our office staff will contact you to schedule your first visit, your child’s initial evaluation. Each child undergoes an individual evaluation completed by a licensed physical therapist, occupational therapist or speech language pathologist. An evaluation session is usually 60-75 minutes and typically includes a standardized assessment, clinical observations and parent interview. After the therapist completes the evaluation, they will finish a written report within 1-2 weeks and send it to your child’s primary care doctor. Treatment sessions, if indicated, will be scheduled at the time of the evaluation.
-Can you use an evaluation that was done before?
If your child has had an evaluation within the past three months, we will be glad to review it in order to determine whether or not we will be able to work from it. We place importance on a comprehensive assessment in order to be able to develop treatment plans that accurately target areas of concern and will result in more effective therapy sessions. Modifications may be made in the treatment plan as needed in order to implement goals that are comprehensive and to address the specific needs of each child and family.
-What are your hours of operation?
We are open Monday through Thursday from 9 am to 5:30 pm and on Friday from 9 am to 5 pm.
-Can I get an after-school appointment?
After-school appointments are available on a first come basis. If there is not an after-school appointment available at the time your child begins therapy, you may request that they be placed on a wait list for after-school times as they become available. We will do our best to accommodate you as quickly as possible.
-Are you able to schedule multiple therapies back-to-back?
We are aware of the challenge that you face when having to come multiple times a week. If you prefer back to back appointments, and if your child has endurance for back to back appointments, we will do our very best to accommodate your request. Please note that not all schedule requests can be honored in the beginning. We will continue to work with your scheduling needs as other clients complete their therapy and slots open up around your standing appointment times.
-What should I do if my child is sick on the day of our appointment?
If your child is ill, please cancel your appointment. Your child will not receive the full benefit of the therapy session if they are too ill to fully participate. Additionally, they may infect other children. Your child should be free of symptoms, contagion, fever or vomiting for 24 hours before returning to therapy. We are committed to ensuring a healthy environment. Prior notice is required for cancellations. Please provide at least 24 hours notice, and notice by 7:30 a.m. is the minimum. We waive this requirement if your child becomes ill less than 24 hours in advance of their appointment, but we do still require that you inform us of the need to cancel. A fee of $25 will be charged to you for any appointments that are missed without cancellation, including appointments for evaluations.
-How do I pay for the services that you provide?
We accept many insurance plans as well as cash payment plans. Before any treatment starts, our office staff will determine the extent of your benefits and the amount for which you will be responsible. We will make you aware of those benefits before your child’s initial evaluation. We strongly encourage families to check into and know their insurance benefits and limitations as payment for service is ultimately the responsibility of the family. The patient portion of the payment can be made at the time of the visit in the form of cash, check or credit card.
-Do you take secondary insurance?
Due to the complexities of coordinating our services with different insurance companies, we do not file with secondary insurance. If you wish to file your balance with secondary insurance, we will provide you with the needed receipts and bills.
-Do you treat behavioral issues?
Behavioral issues can be the result of many contributing factors. Your child’s therapist will be highly skilled in identifying areas of behavior that are impacting the child’s ability to participate or are limiting the child’s ability outside of the therapy setting. Often times, the sources of behaviors are linked to the issues that will be addressed in the course of therapy. If the therapist identifies concerns that could be more effectively resolved through other resources (ie. counseling, ABA, play therapy, psychiatric care, etc.) they will provide you with information to assist you in making the right connection in order to most efficiently help your child succeed.
-How long is each session?
While the initial evaluation session is 60-75 minutes, each follow-up visit will be 25 or 40 minutes in length with an additional 5 minutes used for patient documentation and/or parent education. At the beginning of each session, the therapist will check with you for any concerns that have arisen. During the final minutes of the session, the therapist will be discussing progress and home activities with you as well as documenting and planning in order to keep activities goal oriented and targeted at promoting progress.
-How long will my child participate in therapy?
Every child learns and achieves at different rates. Your child’s episode of care will be individualized to their specific needs. Some children complete their goals in a few weeks, while others continue over a period of months or years. Your therapist will discuss your child’s plan of care with you and identify conditions and time frames for discharge.
-What are the things I can do as a parent to help my child?
The involvement of parents and family is critical to the success of your child’s development, and one of the best things to do is to be actively engaged in doing activities at home. Talk with your child’s therapist after every session to learn what went well and what could be improved. Be proactive in researching more about your child’s condition (see additional links below for resources to get you started) and be an advocate for awareness and acceptance within your community. Your child’s therapist will have suggestions for home exercise programs. Consistency with these programs will greatly enhance your child’s achievement of goals and skills.
-What online resources do you recommend in case I have other questions?